TheFIRM

Internal communications · 18 of 27

Four consultants in suits stand in a floodlit arena looking up at hanging banners showing utilization percentages, while tiers of onlookers watch from balconies. The title reads The Utilization Games. Seats to the right are labelled Under Utilized, beneath a sign reading The Bench.

The Utilization Games

May the billable hours be ever in your favour.

Your name is on a banner with a percentage beside it and everyone can read both. 97% means partner track. 43% means we should have a chat. Nobody has ever explained what the number is actually for.

Utilisation isn't a target. It's a culture.